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Terms And Conditions

The following Terms and Conditions apply to the use
of this Web site as well as all transactions
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Scientific Solutions, Inc., General Sales Terms and Conditions




  1. Acceptance – Buyer’s acceptance of the offer to purchase the products and/or services set forth on the front page made by Scientific Solutions Inc. (Sci Sol) of this quotation shall create a contract subject to and expressly limited by the terms and conditions contained on this form. Acceptance of this quotation may only be made on the exact terms and conditions set forth on this quotation; if additional or different terms are proposed by Buyer, such additional or different terms shall not become a part of the contract formed by Buyer’s acceptance of the quotation. Receipt of the products sold hereunder or commencement of the services provided hereunder shall be deemed acceptance of the terms and conditions of this quotation.
  2. Taxes and Payment – Any tax, duty, custom or other fee of any nature imposed upon this transaction by any federal, state or local governmental authority shall be paid by Buyer in addition to the price quoted. In the event Sci Sol is required to prepay any such tax or fee, Buyer will reimburse Sci Sol. Payment terms shall be net thirty (30) days after shipment and are subject to credit approval.  An interest charge equal to 1 1/2% per month (18% per year) will be added to quotations outstanding beyond 30 days after shipment. In addition, Sci Sol reserves the right, in its sole discretion, to require C.O.D. payment terms from any Buyer. Sci Sol may also refuse to sell to any person until all prior overdue accounts are paid in full.
  3. Delivery and Shipment – Delivery terms shall be F.O.B. Sci Sol shipping point; identification of the products shall occur when they leave Sci Sol shipping point at which time title and risk of loss shall pass to Buyer. All shipment costs shall be paid by Buyer and if prepaid by Sci Sol the amount thereof shall be reimbursed to Sci Sol. Sci Sol will make reasonable commercial efforts to ship the products or provide the services hereunder in accordance with the delivery date set forth on the reverse side hereof provided, that Sci Sol accepts no liability for any losses or for general, indirect special or consequential damages arising out of delays in delivery.
  4. Warranty – The products and/or services shall be covered by the applicable manufacturer’s standard warranty, a copy of which is supplied with the products and/or services or upon request. NO OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO THE PRODUCTS AND/OR SERVICES. SCI SOL EXPRESSLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.  Any model or sample furnished to the Buyer is merely illustrative of the general types and quality of goods and does not represent that the products will conform to the model or sample. Buyer’s remedies under Sci Sol warranty shall be limited to repair or replacement of the product or component which failed to conform to manufacturer’s applicable standard warranty. SCI SOL SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR ANY OTHER INDIRECT DAMAGES RESULTING FROM ECONOMIC LOSS OR PROPERTY DAMAGE SUSTAINED BY BUYER FROM THE USE OF ITS PRODUCTS OR SERVICES.
  5. Returned Goods – Sci Sol may, in its sole discretion, authorize product returns in appropriate circumstances, subject to such conditions as Sci Sol may specify. Any such return shall be subject to the express prior authorization of Sci Sol and payment by Buyer of a 25% restocking charge. No returns will be authorized after one hundred twenty (120) days following shipment to Buyer.
  6. Technical Advice – Sci Sol may, at Buyer’s request furnish technical assistance, advice and information with respect to the products if and to the extent that such advice, assistance and information is conveniently available. It is expressly agreed that there is no obligation to provide such information, which is provided without charge at the Buyer’s risk, and which is PROVIDED WITHOUT WARRANTY OF ANY KIND AND IS SUBJECT TO THE WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY SET FORTH IN PARAGRAPH 4.
  7. Sci Sol Right of Possession, etc. – Buyer hereby grants Sci Sol a purchase money security interest in the goods offered by this quotation to secure the due and punctual payment of the purchase price specified in this quotation. In the event of default by Buyer in any payment due Sci Sol, Sci Sol shall have the right, in addition to any other remedies it may have at law or in equity, to withhold shipment, to recall goods in transit and retake the same, to repossess any goods which may be stored with Sci Sol for Buyer’s account without the necessity of Sci Sol initiating any other proceedings. In addition, Sci Sol shall have all of the rights and remedies of a secured party under the California Uniform Commercial Code and may exercise all such rights and remedies in accordance therewith. Buyer shall execute such documents as Sci Sol may request to effectuate the foregoing security interest.
  8. Agents, etc. – No agent, employee or other representative has the right to modify or expand Sci Sol standard warranty applicable to the products and/or services or to make any representations as to the products other than those set forth in the applicable user or operator’s guide delivered with the products, and any such affirmation, representation or warranty, if made, should not be relied upon by Buyer and shall not form a part of contract between Sci Sol and Buyer for the purchase of the products or services.
  9. Fair Labor Standards – The products or services provided hereunder were produced and/or performed in compliance with the requirements of all sections of the Fair Labor Standards Act of 1938 as amended.
  10. Equal Employment – Sci Sol is an Equal Opportunity Employer. It does not discriminate in any phase of the employment process against any person because of race, color, creed, religion, national origin, sex, age, veteran or handicapped status.
  11. Modifications, Waiver, Termination – The contract formed by Buyer’s acceptance of this quotation may be modified and any breach thereunder may be waived only by a written and signed document by the party against whom enforcement thereof is sought.
  12. Governing Law – The contract formed by Buyer’s acceptance of this quotation shall be governed by and construed in accordance with the laws of the State of California, U.S.A.
  1. Compliance with Laws – Buyer shall at all times comply with all applicable federal, state and local laws and regulations, including, without limitation, the provisions of the United States Export Control Laws as may be in effect for any of the products or services, and, if products or services hereunder are used in clinical applications, all applicable rules and regulations of the United States Food and Drug Administration and/or other domestic or international agencies with respect to the application of, as the case may be, Good Clinical Practices (“GCP”), Good Laboratory Practices (“GLP”) or good Manufacturing Practices (“GMP”).
  2. Additional Terms and Conditions – This quotation is also subject to any Sci Sol Special Terms and Conditions applicable to the products or services offered by this quotation, which appear on the front of this quotation. Any variance from the terms and conditions of this quotation in any order or other written notification from Buyer, will be of no effect. Should Buyer order products or services through a Sci Sol office located outside of the United States, the terms and conditions of the quotation issued by the office outside of the United States shall govern such order.
  3. Arbitration – Any and all disputes or controversies arising in connection with the contract formed by Buyer’s acceptance of this quotation or the sale of products and/or performance of the services shall be resolved by final and binding arbitration in San Diego, California, under the rules of the American Arbitration Association then obtaining. The arbitrators shall have no power to add to, subtract from or modify any of these terms or conditions of this contract. Any award rendered in such arbitration may be enforced by either party in either the courts of the State of California or in the United States District Court for the Southern District of California, to whose jurisdiction for such purposes Sci Sol and Buyer each hereby irrevocably consents and submits.
  4. Software – To the extent there is any software included with the products, the software is being licensed, not sold and all rights, title and interest therein shall remain with Sci Sol. Use of the software shall be in accordance with the applicable software license delivered with the products. U.S. Government Restricted Rights – RESTRICTED RIGHTS LEGEND.  Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software – Restricted Rights clause at 48 CFR 52.227-19, as applicable.
  5. Force Majeure – Sci Sol shall have no liability for failure to perform, or delay in performance, in the delivery of any and all equipment manufactured or sold by Sci Sol including instruments, supplies, components, systems, chemistry, accessories, replacement spare parts, or any and all services provided by Sci Sol, caused by circumstances beyond its reasonable control including, but not limited to, acts of God, acts of nature, floods, fire, explosions, war or military mobilization, United States governmental action or inaction, request of governmental authority, delays of any kind in transportation or inability to obtain material or equipment, acts of other governments, strikes, or labor disturbances.

Order Inspection
Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise Scientific Solutions Inc will not be held responsible. If anything is missing.

Order Processing and Transit Time
Scientific Solutions Inc will ship packages within 1-2 business days after your order is received and the payment has been cleared. Orders including freight shipments that are placed before 3:00pm EST will be shipped the next business day.

Delivery Address
Scientific Solutions Inc reserves the right to request written documentation confirming shipping address. For customers paying via Paypal, we will ship to your Paypal registered (confirmed) address as required by Paypal for sellers.

International Shipments
Scientific Solutions Inc will ship internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us for more infromation

Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

Damaged Shipments
If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. Scientific Solutions Inc can not take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, Scientific Solutions Inc will file a claim with the carrier and ship a replacement once the damage inspection is complete.

If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.

    • Sales Tax
    • Scientific Solutions Inc will charge tax for items shipped to locations in California Recipients outside California shall be solely responsible for all sales taxes or other taxes.

    • Warranties
    • Our products are warranted to be free from defects in materials or workmanship for one year from the date of purchase (original invoice date). Within this period, Scientific Solutions Inc will, at its sole options, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.

      Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration or repairs or consumable products such as (but not limited to) grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples.

      Some items have additional warranty available for purchase. Please contact us

    • Return Policy
    • By placing an order with Scientific Solutions Inc either online or via phone, you indicate that you have read and agree to the following return policies. Note: Returns must meet ALL criteria.
    • We do not accept returns for customized items. Scientific Solutions Inc in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

      1. Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise Scientific Solutions Inc will not be held responsible. If anything is missing, please call us at (844)404-4588.

      2.  You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of Scientific Solutions Inc. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, Scientific Solutions Inc  will supply a prepaid shipping label along with an RMA number (Except for orders shipped to Alaska, Hawaii and countries outside of the US).

      3.  Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Scientific Solutions Inc, you will be responsible for the loss of any non-defective items.

      4. For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, Scientific Solutions Inc will be responsible for your return shipment and the shipment of replacement items.

      For more information or to make a return please contact us.

  • Privacy Policy

    This Privacy Policy governs the manner in which Scientific Solutions Inc collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://scisolinc.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Scientific Solutions Inc.

    Personal identification information

    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

    Users may be asked for, as appropriate, name, email address, mailing address, phone number and payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    Non-personal identification information

    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

    Web browser cookies

    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

    How we use collected information

    Scientific Solutions Inc may collect and use Users personal information for the following purposes:

    • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
    • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
    • To improve our Site: We may use feedback you provide to improve our products and services.
    • To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
    • To send periodic emails :We may use the email address to respond to their inquiries, questions, and/or other requests.

    If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

    How we protect your information

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    All customer information are stored in our secure servers and are backed up periodically.

    Sharing your personal information

    We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

    We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

    Third party websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

    In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


    Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

    Google Adsense

    Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

    Compliance with children’s online privacy protection act

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    Changes to this privacy policy

    Scientific Solutions Inc has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

    Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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